Refund policy

Last updated: October 11, 2026

At FindJoy Discount Market, we want you to be happy with your order. If something isn't right, we're here to help.

30-Day Returns

Return requests must be made within 30 days of the delivery date:

  • Defective, damaged, wrong, or not as described: We will email you a prepaid return label and return instructions. In some cases we may issue a refund or replacement without requiring the item to be returned.
  • Change of mind: change-of-mind returns are not guaranteed and are approved case by case. To be considered, the item must be unused and in its original condition, in its original packaging where possible. If your return is approved, you are responsible for the cost of return shipping.

How to Start a Return

Email us at support@findjoydiscountmarket.com or use our contact page with your order number and the reason for the return. For defective, damaged, wrong, or not-as-described items, please include photos. Proof of purchase (your order number or receipt) is required.

Once your request is approved, we'll email you return instructions and the return address. Please don't send items back without contacting us first, as returns sent without approval may not be accepted.

Non-Returnable Items

The following items can't be returned for change of mind (they can still be returned if they arrive defective, damaged, wrong, or not as described):

  • Items marked clearance or final sale.
  • Gift cards and digital products.
  • Opened personal-care or hygiene products.
  • Items that have been used, altered, or damaged by the customer.

Requests made after the 30-day window can't be accepted.

Refunds

Once we receive and inspect your return (or approve a refund without a return), we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the funds to appear.

For defective, damaged, wrong, or not-as-described items, we refund the full price of the item, including any original shipping charge. For change-of-mind returns, we refund the item price; original shipping charges are not refunded, except where the law requires it (see the EU and UK section below).

Cancellations

You can request to cancel your order at any time before it ships by contacting us. Once an order has shipped, it can't be canceled, but you may request a return under this policy.

Exchanges

We don't offer direct exchanges. If you need a different item, return the original (if eligible) and place a new order.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, contact us at support@findjoydiscountmarket.com with your order number and photos (if applicable). If a package is confirmed lost, we will send a replacement or issue a refund.

European Union and United Kingdom 14-Day Cancellation Right

If your order is shipped to the European Union or the United Kingdom, you also have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. To use this right, email us at support@findjoydiscountmarket.com within that 14-day period. Items must be returned unused and in the condition you received them. For returns under this right that are not due to a defective, damaged, wrong, or not-as-described item, you pay the cost of return shipping. We will refund you, including the original standard shipping charge, to your original payment method within 14 days of being informed of your cancellation, although we may wait until we have received the item back or you have provided proof of return. This right is in addition to the 30-day returns above.

Late or Missing Refunds

If you haven't received your refund 10 business days after it was approved, first check with your bank or card provider, as processing times vary. If you still haven't received it, email us at support@findjoydiscountmarket.com.