Refund Policy

Last updated: October 2026

Our Commitment to You

At FindJoy Discount Market, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept return requests within 30 days of the delivery date, under the following conditions:

• The item is defective, damaged, or not as described.
• The item is unused and in its original packaging (where applicable).
• Proof of purchase (order number or receipt) is provided.

To initiate a return, please contact us with your order number and a description of the issue. Photos of the item are highly encouraged to speed up the process.

Non-Returnable Items

The following items are not eligible for return:

• Items purchased on clearance or final sale.
• Digital products or downloadable goods.
• Items that have been used, altered, or damaged by the customer.
• Items returned after the 30-day window.

Refunds

Once your return request is approved:

• A full or partial refund will be issued to your original payment method.
• Refunds are processed within 5–10 business days.
• You will receive an email confirmation once the refund has been processed.

Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Exchanges

We do not offer direct exchanges at this time. If you need a different item, please return the original (if eligible) and place a new order.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us immediately with your order number and photos (if applicable). We will work with our suppliers and carriers to resolve the issue as quickly as possible.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please:

1. Check your bank account again.
2. Contact your credit card company or bank, as processing times can vary.
3. If you've done all of the above and still haven't received your refund, please contact us.